Any missing items or in-correct orders or any damaged goods must be reported to us via e-mail asap within 7 days of receipt, please do not destroy any damaged or in-correct orders until we have replied as we may require items to be returned.
You must allow up to 21 days from your order date for any items/orders to arrive before we can offer any refunds/replacements to be sent as Royal mail will not accept any parcel to be lost until 15 working days from the expected delivery date as passed.
Please also note that we cannot be held responsible for any parcel/goods/order that does not arrive in time for your required event/time frame or is delayed/lost in transit - we cannot offer any compensation for any of your costs other than to offer a full replacement or a full refund  in the event of your parcel not arriving after the couriers set claims time frame.
All the above does not include exclude your statutory rights.
Please make sure if you place your order that someone is available between 8am-6pm Monday-Sunday at your delivery address to accept/sign for your parcel and report any failed delivery within 5 days of your confirmation dispatch email.
Please note that we cannot pass any message to any of our courier/delivery service providers to leave your parcels in the garden/back yard/near the bins/garage etc - parcels do need to be delivered to the front door to someone at that address and may also need to be signed for. if this is an issue we strongly suggest you provide a delivery address where someone will be available to accept/sign for your parcel.
We reserve the right to change/use any type of delivery/courier service as we see fit to delivery/ship your parcel - in some areas we operate our own delivery network which may delivery All 7 days a week between the hours of 8am-7pm and our own network usually covers parts of North Wales usually within the Conwy district and most  parts of Greater Manchester and Cheshire areas.
If you see any issues with this please add details in notes to seller or contact via email phone discus in more detail.

Item listings/product info/terms
Please make sure you read any listings of any items you commit to purchase so you are fully aware of the item/s you are buying as we cannot accept any replacements/returns if you order a in-correct item to what you are expecting, We strongly suggest you purchase a small weigh out bag/amount of any sweets you have not had before or for some time or another brand as we sell most our weigh outs in small amounts so you do not need to commit to large amounts, this will avoid any disappointment with your purchase if the sweets are not as you remember them to be or if not to your taste.
also please note that some listings/items display the manufacturer's original jars/box/case/packs etc but are not always what you are buying as many of our listings are sold in the form of weigh out bags from the jar/box etc and will not include the original jars/boxes/case or any original packing materials also please be aware that many of our retail sweets are subject to change in colour/taste/size/shape/ingredients without notice/warning as many are hand made traditional sweets which can change per batch made which can effect the shape/texture/colours and/or the ingredients including any sweets which may be/state on packaging/info provided at time of our listings to make any claims such as  Halal approved, suitable for vegetarians or vegans, gluten free, nut free, free from any non natural colours or flavours can all be subject to change per batch supplied without notice, we strongly suggest if any of the above are a issue/concern that you check with us before you place your order so we can check the current info/label / ingredients as goods cannot be returned exchanged after they are dispatched,  also the wrappers/packaging/design of packaging is subject to change without notice, also due to new government recommendations introduced July 2010 many sweets are no longer containing artificial colours and/or flavours or some "E" numbers which will and does have a impact on the colour/taste/shape/texture of sweets.
Stock BB4 Dates
Please note that all our sweets are sent out within the product BB4 Dates unless the current stock BB4 Date is displayed in our listing we will send stock within the BB4 Dates which is subject to currents stock and the quantity ordered- we try our best to send the best dates possible and usually aim for 3-6 months - however if the BB4 Dates are a issue we strongly suggest you contact us before placing your order to check on our current stock BB4 Dates and add a reminder note to us at checkout in the option message box provided.
If any of the above is important to your requirement's please check with us for details of our current stock.
PLEASE NOTE; If your sweets are required to be a certain colour/mix/size/shape etc for any special occasions/events especially Wedding favors/ Valentines/ Anniversary's, Birthdays, Xmas presents etc, please either email us to check your requirements or phone and add notes in your notes to seller option box at time of your order as we cannot replace products after sent for any of the above reasons unless pre arranged and approved by our Sales/customer service team.
We strongly advise you purchase any of our sweets in a small weigh out usually available from 113g to try/test before committing to large amounts, in case they are not as you expected due to manufactures changing recipes etc/wrappers/size/shape/taste/flavours or they are just not to your preferred taste - this will help avoid any great disappointment as we cannot exchange sweets for any of the above reasons.
order issues/problems.
Please send us an e-mail from your confirmation of your order e-mail if you have any problems/questions regarding your order placed/paid for and we will reply asap usually within 24 hours. Please do NOT open/break the seal on any weigh out bags/packet/boxes of sweets if they arrive not as you would expect/damaged/crushed/broken etc - please leave full contents in the original sealed bag and e-mail us with full details of any issues/problems and we will address the matter asap.
Please note that in the event your order/goods arrive not as you expected due to our error or damaged in transit to you and you require a replacement or full refund it will be you may be required to arrange the save return of the goods via your local royal mail post office and we strongly suggest you return the goods via 2nd/1st class recorded delivery - if the issue is due to our error or damaged in transit we will refund your return postage costs upon there return.- you will be informed of our full return process via email upon your request.
Please note that we are a UK based business and due to the high costs we do NOT ship any of our goods anywhere outside the UK.